Microsoft has announced that it has fully restored services following a major global outage that disrupted its products and affected businesses, public services and customers across several countries.
The US-based technology giant confirmed the restoration on Saturday in a post on X, saying it had completed efforts to resolve the underlying technical issue and restored services to the remaining affected customers and regions.
“We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,” the company stated.
Global Outage Affected Multiple Microsoft Services
The disruption, which occurred on Thursday, affected several Microsoft products, including Outlook email, Microsoft Teams and its Copilot artificial intelligence assistant.
According to Downdetector, the outage affected users in at least 74 countries and territories across the Americas, Europe, Asia and Africa.
The disruption caused difficulties for individuals and organisations that depend on Microsoft's platforms for communication, collaboration, email management and other daily business activities.
Microsoft Rules Out Cyberattack and AI-Related Issues
Before announcing the full restoration, Microsoft had reported a broad recovery of its Outlook email and other services on Friday.
The company attributed the disruption to a technical issue and clarified that it was not related to a cyberattack or problems involving artificial intelligence or AI agents.
Microsoft had earlier identified “elevated load” on its infrastructure as a factor behind the service disruption.
Services Fully Restored
With the latest announcement, Microsoft said its recovery efforts had been completed and that the remaining affected customers and regions had regained access to the services.
The incident highlights how disruptions to major cloud-based technology platforms can affect businesses, institutions and individuals across different parts of the world.
For organisations that rely heavily on Microsoft services, the outage also underscores the importance of having alternative communication channels and business continuity arrangements.
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